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Return Policy

Cancellations

  • If your order has not been processed, orders may be cancelled by contacting us. If your order has already been processed, we cannot cancel your order


Change of mind

  • Please chose your items carefully as we do not accept returns for change of mind.


Swapping

  • Items can be swapped for other items, but please note there is a 20% restocking fee for swapping products.


Refunds

  • Except where stated in this return policy, there are no refunds for any reason.


Damaged

  • If you receive your item and it is damaged, please contact us as soon as possible to organise a replacement. Please provide a clear description and photo of the damage.
  • For orders within Australia, we will pay for return shipping from your address. International orders are responsible for returning goods
  • Damaged goods can only be returned for a repair or replacement, and can not be returned for a refund
  • Damaged goods can be swapped for another item of equal/lesser value
  • Some issues are easily repaired. In these cases we will offer a partial credit for you to take the item to a local repairer.


Late and lost shipments

  • Extremely rarely there may be delays with the delivery company delivering your product. No refunds or cancellations will be given for late shipments.
  • Extremely rarely shipments may be lost by the delivery company. If you have not received the package with 5 business days of the delivery window provided by Australia Post, a claim will be submitted to Australia Post. If Australia Post can not find the item, we will send a replacement for the item


Warranty

If your clock has a problem, please follow these steps:

  • Download the instruction guide for your item and make sure to follow all instructions
  • Visit our customer helpdesk and follow the troubleshooting steps. Many problems can be fixed very easily and do not require any intervention
  • If the problem still exists, please contact us with proof of purchase or your registration details for the lifetime guarantee. We can advise the best course of action to fix your item, which may be to ship you a new part, or direct you to one of our repair agents or a local jeweller for repairs.
  • Items under warranty can not be returned for a refund.
  • All repairs will be carried out locally in your area with parts only provided by us.
  • COBB & Co. is not responsible for return shipping to our warehouse